Question 1

How quickly can I get started?

Accepted Answer

You can sign up and start making calls in under 5 minutes. Our setup wizard guides you through everything - choose your number, configure your settings, and you're ready to go.

Question 2

Do I need any hardware?

Accepted Answer

No hardware is required. Use our desktop, mobile, or web app on your existing devices. If you'd like a professional deskphone, we ship one free with our Unlimited and Business plans.

Question 3

Can I keep my existing phone number?

Accepted Answer

Absolutely. We support number porting from any UK provider. The process typically takes 5-10 business days, and your service continues uninterrupted during the transition.

Question 4

Is there a contract or commitment?

Accepted Answer

No long-term contracts. You can pay monthly and cancel anytime. Annual plans offer a discount but you're never locked in.

Question 5

What's included in the free trial?

Accepted Answer

Everything. You get full access to all features in our Unlimited plan for 14 days, including a free business number, AI call summaries, the built-in CRM, and video meetings.

Question 6

How does AI Call Summary work?

Accepted Answer

After every call, our AI automatically generates a concise summary including key points, action items, and customer sentiment. It's available instantly in your call log - no manual notes needed.

Question 7

Is there a mobile app?

Accepted Answer

Yes, we have full-featured apps for both iOS and Android. Your business number works on your mobile just like your desk - with all the same features including AI summaries.

Question 8

Are there any hidden fees?

Accepted Answer

None. Our pricing is straightforward - what you see is what you pay. UK calls to landlines and mobiles are included in every plan.

Question 9

Do you offer annual discounts?

Accepted Answer

Yes, save up to 20% when you pay annually. You can switch between monthly and annual billing at any time.

Question 10

Can I add more users later?

Accepted Answer

Yes, add or remove users at any time. Your billing adjusts automatically - you only pay for active users.

Question 11

Is AymexConnect Ofcom compliant?

Accepted Answer

Yes. AymexConnect is fully Ofcom registered and compliant with all UK telecommunications regulations including emergency services access, CLI verification, and number portability.

Question 12

Where is my data stored?

Accepted Answer

All data is stored in secure UK data centres with encryption at rest and in transit. We're fully GDPR compliant with strict data protection policies.

Question 13

Do you have an API?

Accepted Answer

Yes, our REST API and webhooks are available on our Business plan. Read call records, manage users and extensions, and subscribe to call and message events from your own systems.

Questions We Get
Asked Most Often

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Questions We GetAsked Most Often

Still Weighing It Up? Try It for Fourteen Days

Questions We Get
Asked Most Often