Solutions
One Platform,
Four Ways to Run It
A five-person office and a thirty-seat contact centre need the same reliability and very different setups. Here is how each one is put together.
Close more, chase less
Sales Teams
Every call logged against the right record, summarised the moment it ends. Reps spend their day selling instead of writing up notes.
- Admin time saved
- AI writes the call notes and next steps for you
- Faster follow-up
- Action items surface in the CRM within seconds
- Coachable calls
- Recordings, talk-time balance and sentiment per rep
- One-click dial from any contact in the built-in CRM
- Automatic call logging and recording against the contact
- AI summary, key points and action items after every call
- Local presence numbers and caller ID control
- Talk-time and sentiment analytics per rep
Answer faster, resolve sooner
Customer Support
Queues, routing and a live wallboard keep waiting times short - while sentiment analysis flags the conversations that need a supervisor.
- Shorter queues
- Skills-based routing puts callers with the right agent
- Fewer escalations
- Live sentiment flags calls going wrong, in the moment
- Visible performance
- Real-time wallboard on every screen in the room
- Call queues with hold music, callback and overflow
- IVR and auto-attendant with business-hours routing
- Live wallboard and real-time queue monitoring
- Whisper, barge and listen for coaching
- Sentiment and keyword alerts on live calls
One number, anywhere
Remote & Hybrid Teams
Your business number rings on desktop, mobile and web at the same time. Nobody hands out a personal mobile again.
- One identity
- Same number and caller ID on every device
- Zero hardware
- Nothing to install on-site, nothing to maintain
- Team presence
- See who is free before you transfer a call
- Desktop, mobile and web apps that ring simultaneously
- Presence and status across the whole directory
- Team chat, SMS and video from the same app
- Warm and blind transfer between remote colleagues
- Voicemail transcription delivered to email
Retire the PBX
Offices & HQs
Replace ageing on-premise hardware with a cloud system that scales by the seat - and port every existing number across without downtime.
- No maintenance
- No PBX, no line rental, no engineer visits
- Keep your numbers
- Full UK porting, service continues throughout
- Predictable cost
- Per-user pricing with unlimited UK calling
- Number porting from any UK provider
- Ring groups, hunt groups and departmental routing
- Reception console with drag-and-drop transfer
- Free deskphones on eligible plans, shipped configured
- Multi-site support under one account
Industries
Regulated Sectors,
Handled Properly
Call recording retention, access control and data residency are configurable per tenant, which is what makes AymexConnect workable in sectors that have to evidence how conversations are stored.
Not Sure Which Setup Fits Your Team?
Tell us how your calls flow today and we will map it onto the platform before you commit to anything.